General Practice team of the year
Winner: Redbank Group Practice
Panel comments: They have developed a collaborative approach to ensuring the PPG engages with the practice population regarding what matters to patients. The appointments system has been remodelled and improved according to suggestions made by patients. There has been a significant drive towards quality improvement.
Highly commended: Mile Lane Health Centre
Panel comments: The team have learned new skills in the last year in care navigation which has impacted on patients getting better access. This is evidenced by a reduction of patients attending A&E and increased patient satisfaction. Drivers for quality improvement are centred on personalisation of care for patients.